SMS Messaging Privacy Policy

Effective Date: 01/01/2025

PuzzleWorks Escape Rooms (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how PuzzleWorks Escape Rooms collects and uses information about you when you opt-in to receive SMS messages from us.

When you opt-in to receive SMS messages, we collect:

• Your phone number

• Consent to send SMS messages

• Your basic contact information

How We Collect Your Information

We will collect your phone number when you make a booking for an escape room experience or if you send an SMS text message to our number.

How We Use Your Information

We use your information to:

• Send a follow up text in the instance of a missed call.

• Respond to text messages sent by customers.

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you.

To Whom We Disclose Your Information

We do not disclose any of your personal information to anyone, including your name, phone number, and email address. Your phone number is only used for the purposes of communicating regarding your booking. We do not share your mobile opt-in or SMS consent with anyone.

Protection of Information

We take steps to protect your information against unauthorized use or disclosure.

Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us

You can reach us by texting the word HELP for support to (651) 756-8104. You may also contact us directly at puzzleworks@puzzle.works